Automatic Engineering Group: Solutions

PARTNER solutions

Customer Support
Our automated call routing system provides the customer a direct path to the answers they require.

Sales Force Support
We support the sales force throughout all phases of the sales cycle - from pre-sale customer presentations to product training.

Vendor Requirements
We work with vendors to maintain all requisite training and certification.

Support Feedback
Our custom reporting system provides the sales professional with a daily activity report, allowing them insight into their customer's activity.

Virtual call center details

The AEG Virtual Call Center offers our partners a seamless experience for their customers. Drawing from seasoned IT and IP Telephony professionals, we have implemented a cutting-edge iPBX with near unlimited capability. Our base features include origin based routing,adaptive queuing with overflow contingency, and a SIP-based control console. Our more advanced features include powerful reporting tools, robust voice command, remote call monitoring, and Microsoft Exchange integration.

TRAINING SERVICES

We work with manufacturers to provide the most complete and up-to-date training available. Whether you need product sales training or the most detail-oriented content, classes can be custom-tailored to fit your needs.

our resume

Our Engineers have been factory-trained or carry certifications for the following products:

Yaskawa Motion Control
National Instruments Machine Vision
Parker Compumotor Motion Control
Parker Daedal Mechanical Positioning
Omron Programmable Logic Controllers
Galil Motion Control
Lintech Mechanical Positioning
RedLion Human Machine Interfaces
RedLion Protocol Converters

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